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FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@microaquaticshop.com.au.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Q: “WHAT AGE CAN I TAKE HOME MY PUPPY?”

8 weeks old is the legal age you can take your puppy home.

Q: “DO YOU RECOMMEND CRATE TRAINING?”

Yes, we highly recommend crate training. Crate training allows your puppy to feel safe and secure at night and assists toileting accidents. It gives you peace of mind that your puppy is safe when unsupervised.

Q: “CAN WE COME CHOOSE A PUPPY?”

Yes, of course. We would love for you to come and meet us and our fur babies. When coming to choose a puppy you will need to book an appointment between 10am to 4pm, 7 days a week. You can choose between 3 puppies to view in your 45min appointment. Book an appointment here.

Q: “YOU CAN MEET US AT:”
Q: “WHAT DOES MY PUPPY COME WITH?"

Your puppy will come with a puppy booklet which contains all their vet checks, vaccine card, information on their parents, information on how to look after your new puppy, microchip form and sale contact. There is an optional Puppy Pack for additional fee that can be shipped to you approximately one week prior to the arrival of your puppy to ensure you are puppy prepared. For more information on the Puppy Pack, click here.

Q: “DOES MY PUPPY NEED PUPPY MILK WHEN IT COMES HOME TO US?”

No. Your puppy will already be weaned, weaning starts at 3-4 weeks of age.

Q: “HAS MY PUPPY BEEN GROOMED BEFORE?”

Yes, we bath our puppies from a young age. This includes weekly cleaning or their ears, nail trims and hair. We also train them slowly with an exposure to the feeling and noise of a hair dryer.

Q: “HAS MY PUPPY BEEN SOCIALISED?”

Yes this is one of our main goals here at Puppies Australia. We handle our puppies everyday from birth and from 4 weeks old. This is when they can come away from mum for playtime everyday, learning new things and gaining confidence by interacting with our team members, and playing with other breeds of puppies. This happens everyday until they leave us for their forever home.

Q: “WHEN SHOULD I START PUPPY TRAINING SCHOOL?”

We recommend you start puppy training school immediately with your puppy.

Q: “WILL MY PUPPY BE TOILET TRAINED?”

Your puppy has started toilet training. We have started training them on puppy mats, grass mats and also doggie door training - we recommend you install a doggie door as this is a great way for them to learn to go outside for toilet breaks - this is what they are used to.

Technical + Theme Questions

Q: “SCHEDULE AND FIND SERVICES”

I want to find a service or make an appointment If you would like to book an appointment or find a service, please use our convenient booking at https://sydneycorgi.com.au/

Q: “What if my product is out of stock?”

If we are unable to deliver the product to you, we will endeavor to advise you before your next order is due. We will also recommend a product close to what you ordered. Just as an additional way to help.

Q: “Can I pick up my online purchases from the store?”

That's a great deal. We're all about making shopping at Sydney Corgi easy, so we're happy to offer a Click and Collect service so you can pick up your orders from a variety of locations near you. When you receive notification that your order is ready, simply bring your order confirmation, printed or digital, and your valid photo identification to the checkout. Our friendly shop team will be happy to help you place your order *Please note that you will only be able to complete a click-and-take order if all the items in your cart are available to click and pick up at your selected store and are in stock.

Q: “Can I turn on/off some blocks on the page?”

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Q: “I notice that the images used in the theme are all portrait. Will that be a problem if I use square images for our products? How will they be displayed in the theme?”

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Q: “Does the theme support image resizing and cropping?”

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Q: “Can I add borders around our product images?”

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Q: “Can I have multi level menu?”

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Q: “Does the theme support variant image?”

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Unable to find satisfactory answers ? Contact Support
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Unit 15, 2-8 Daniel Street, Wetherill Park, NSW 2164

Customer support: (02) 8320 3037

Email: support@microaquaticshop.com.au

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